Refund policy

We accept return requests within 7 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and in its original condition, with all original packaging, accessories, tags, and components included.

Change-of-mind returns

If you change your mind about your purchase, you may request a return within 7 days of receiving your order, provided the item meets the return conditions above.

Customers are responsible for arranging and paying for return shipping for change-of-mind returns.

We do not charge a handling fee.

Exchanges

Exchange requests may be made within 7 days of delivery, subject to product availability. Items must be unused and in their original condition.

For change-of-mind exchanges, customers are responsible for the cost of returning the original item.

Damaged, defective or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

If the issue is caused by a product defect, shipping damage, or an error on our side, we will cover the return and replacement shipping costs.

Cancellations

Orders may be cancelled before they are fulfilled.

Once an order has been fulfilled or dispatched, it can no longer be cancelled. If eligible, you may request a return under this Return & Refund Policy instead.

Non-returnable items

Items that have been used, damaged after delivery, altered, or returned without their original accessories or essential components may not be accepted for return, unless the item is defective.

Items marked as Final Sale, where applicable, are not eligible for return or cancellation.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

How to request a return or exchange

Please contact us at support@livecool.life with your order number and the reason for your request.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.