Shipping policy

Shipping Area

We currently ship to addresses within Hong Kong only. International shipping is not available at this stage.

Delivery Method and Shipping Fees

All orders are delivered by SF Express on a freight collect basis.

Shipping fees are not charged during checkout. Customers are responsible for paying the applicable shipping fee directly to SF Express according to its instructions upon delivery or collection.

Delivery is available to:

Residential addresses
Commercial addresses
SF Stores and service points
SF Lockers

Shipping fees are determined by SF Express based on the delivery address, parcel size and other applicable charges.

Order Processing

In-stock umbrellas are normally dispatched within 1–2 business days after payment has been confirmed.

Processing times for other products may vary and will be stated on the relevant product page. If no processing time is provided, we will contact the customer after the order is placed.

Business days are Monday to Friday, excluding Hong Kong public holidays.

Order Tracking

Once an order has been dispatched, the customer will receive an SF Express tracking number to follow the delivery status.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and, where applicable, the correct SF Store, service point or SF Locker details.

If an order must be redelivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel within the required period, all additional shipping and handling fees will be the customer’s responsibility.

Once an order has been dispatched, we may not be able to change its delivery details.

Lost or Damaged Parcels

If a parcel is lost in transit, or if the parcel and product arrive with visible shipping damage, please contact us at support@livecool.life within 48 hours of delivery.

Please provide: