Tri-Fold Umbrella

An understated grey-green umbrella with a clean design and matching storage sleeve. Easy to pair with everyday outfits, whether you’re heading to work or out for the weekend.

The three-fold design folds down for storage between uses. Manual opening and closing keep things simple, while the wrist strap and matching sleeve make it easy to carry.

Product details

• Colour: Grey Green

• Construction: Three-fold design with six ribs

• Opening and closing: Manual

• Canopy material: 100% polyester

• Includes: Matching storage sleeve and wrist strap

Colours may vary slightly due to lighting and screen settings.

Weight: 120g

Folded dimensions: 24cm (length) × 4cm (diameter)

Shipping Area

We currently ship to addresses within Hong Kong only. International shipping is not available at this stage.

Delivery Method and Shipping Fees

All orders are delivered by SF Express on a freight collect basis.

Shipping fees are not charged during checkout. Customers are responsible for paying the applicable shipping fee directly to SF Express according to its instructions upon delivery or collection.

Delivery is available to:

• Residential addresses

• Commercial addresses

• SF Stores and service points

• SF Lockers

Shipping fees are determined by SF Express based on the delivery address, parcel size and other applicable charges.

Order Processing

In-stock umbrellas are normally dispatched within 1–2 business days after payment has been confirmed.

Processing times for other products may vary and will be stated on the relevant product page. If no processing time is provided, we will contact the customer after the order is placed.

Business days are Monday to Friday, excluding Hong Kong public holidays.

Order Tracking

Once an order has been dispatched, the customer will receive an SF Express tracking number to follow the delivery status.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and, where applicable, the correct SF Store, service point or SF Locker details.

If an order must be redelivered because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel within the required period, all additional shipping and handling fees will be the customer’s responsibility.

Once an order has been dispatched, we may not be able to change its delivery details.

Lost or Damaged Parcels

If a parcel is lost in transit, or if the parcel and product arrive with visible shipping damage, please contact us at support@livecool.life within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the parcel and product

• A video showing the damage, where possible

• Any relevant information from SF Express

We will review the case and assist with the investigation. Any claim may be subject to SF Express’s investigation procedures and terms.

Delivery Delays

Delivery may be affected by severe weather, peak periods, public holidays, service disruptions or other circumstances outside our control.

Contact

For shipping enquiries, please contact:

support@livecool.life

We accept return requests within 7 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and in its original condition, with all original packaging, accessories, tags, and components included.

Change-of-mind returns

If you change your mind about your purchase, you may request a return within 7 days of receiving your order, provided the item meets the return conditions above.

Customers are responsible for arranging and paying for return shipping for change-of-mind returns.

We do not charge a handling fee.

Exchanges

Exchange requests may be made within 7 days of delivery, subject to product availability. Items must be unused and in their original condition.

For change-of-mind exchanges, customers are responsible for the cost of returning the original item.

Damaged, defective or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

If the issue is caused by a product defect, shipping damage, or an error on our side, we will cover the return and replacement shipping costs.

Cancellations

Orders may be cancelled before they are fulfilled.

Once an order has been fulfilled or dispatched, it can no longer be cancelled. If eligible, you may request a return under this Return & Refund Policy instead.

Non-returnable items

Items that have been used, damaged after delivery, altered, or returned without their original accessories or essential components may not be accepted for return, unless the item is defective.

Items marked as Final Sale, where applicable, are not eligible for return or cancellation.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

How to request a return or exchange

Please contact us at support@livecool.life with your order number and the reason for your request.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.